Is there a no-show policy at Essential Dermatology?

Yes, Essential Dermatology has a no-show policy. If appointments are not canceled more than 24 hours before the scheduled visit, the office charges a $100 no-show fee. We understand that conflicts can arise, and we are always happy to accommodate rescheduling appointments when notified in advance with 24 hours’ notice or greater. Your timely communication allows us to offer the appointment slot to another patient in need of care.

It’s important to note that after two instances of no-show appointments, we may refuse to continue servicing a patient at the office’s discretion.

Please call our front office or manage your appointment on the MGB patient gateway as soon as possible if you need to cancel or reschedule your appointment. Your cooperation is greatly appreciated, as it helps us maintain efficient scheduling and provide the best care possible to all our patients.

Can I schedule a follow-up visit online?

Yes, by logging into your Partners Patient Gateway account you can schedule a follow-up appointment with Dr. Krathen from your PC or mobile device.

What information and documents will I need at the time of an appointment with Dr. Krathen?

For registration, you will need a copy of your driver’s license, insurance card, and a credit card to keep on file. Please bring a copy of your current medications (with the name, dosage and frequency of each drug) and drug allergies. Lastly, please bring any medical records, such pathology reports, emergency department / urgent care discharge paperwork, and prior medical notes.

Where can I park at 220 N Main Street in Natick, MA?

There is ample parking in front, on the side, and in the back of the building. There is no fee for parking.

Is it my responsibility to secure a referral before a visit with Essential Dermatology?

Yes, it is the patient’s responsibility to secure a referral, if one is necessary according to your health insurance policy, before the appointment with Dr. Krathen. If the required referral is not active at the time of the visit with Dr. Krathen you may be rescheduled or be required to sign an insurance waiver, indicating that if a referral authorization is not obtained that you as the patient you will assume financial responsibility of the visit.

What are the benefits of signing up for the Partners Patient Gateway?

Access to the Gateway allows you to schedule follow-up appointments, check and pay your bill, review medications, allergies, medical problems in your medical chart, and review your clinic notes from a recent visit. Please visit the Gateway by clicking here:

What if my medical insurance does not cover a prescribed medication?

Unfortunately despite healthcare and technology advances, Dr. Krathen and his team at Essential Dermatology are unable to predict whether a prescribed medication will be covered by your pharmacy benefit program or what the patient cost/cop-payment will be. We always strive to prescribe therapies that are effective and low-cost, but this can be a challenge in today’s health insurance climate. If a prescribed medication is not covered or is too expensive, please contact the office to send an alternative therapy, if available.

Can I wear make-up to the appointment?

Please wear minimal make-up to the visit. Covering up the skin makes it a challenge to see what is underneath! If you do wear make-up, we may ask that it be removed, so please bring replacement product with you to apply afterwards.

Who is the other person in the room with Dr. Krathen?

Often Dr. Krathen will utilize a medical scribe / medical assistant to help facilitate your visit. This person is highly trained to assist Dr. Krathen with prescribing and recording components of the medical visit. Additionally, all staff have undergone HIPAA (Health Insurance Portability and Accountability Act) training so rest assured that your health care and all other information will remain confidential.