Yes, if appointments are not canceled appropriately before the scheduled visit the office charges a $100 no-show fee. We are always very happy to accommodate you with rescheduling appointments in advance and it is appreciated that you call the front office regarding any conflicts.
Yes, by logging into your Partners Patient Gateway account you can schedule a follow-up appointment with Dr. Krathen from your PC or mobile device.
For registration, you will need a copy of your driver’s license, insurance card, and a credit card to keep on file. Please bring a copy of your current medications (with the name, dosage and frequency of each drug) and drug allergies. Lastly, please bring any medical records, such pathology reports, emergency department / urgent care discharge paperwork, and prior medical notes.
There is ample parking in front, on the side, and in the back of the building. There is no fee for parking.
Yes, it is the patient’s responsibility to secure a referral, if one is necessary according to your health insurance policy, before the appointment with Dr. Krathen. If the required referral is not active at the time of the visit with Dr. Krathen you may be rescheduled or be required to sign an insurance waiver, indicating that if a referral authorization is not obtained that you as the patient you will assume financial responsibility of the visit.
Access to the Gateway allows you to schedule follow-up appointments, check and pay your bill, review medications, allergies, medical problems in your medical chart, and review your clinic notes from a recent visit. Please visit the Gateway by clicking here: https://patientgateway.massgeneralbrigham.org/mychart-prd/Authentication/Login?
Unfortunately despite healthcare and technology advances, Dr. Krathen and his team at Essential Dermatology are unable to predict whether a prescribed medication will be covered by your pharmacy benefit program or what the patient cost/cop-payment will be. We always strive to prescribe therapies that are effective and low-cost, but this can be a challenge in today’s health insurance climate. If a prescribed medication is not covered or is too expensive, please contact the office to send an alternative therapy, if available.
Please wear minimal make-up to the visit. Covering up the skin makes it a challenge to see what is underneath! If you do wear make-up, we may ask that it be removed, so please bring replacement product with you to apply afterwards.
Often Dr. Krathen will utilize a medical scribe / medical assistant to help facilitate your visit. This person is highly trained to assist Dr. Krathen with prescribing and recording components of the medical visit. Additionally, all staff have undergone HIPAA (Health Insurance Portability and Accountability Act) training so rest assured that your health care and all other information will remain confidential.